Shipping policy

Shipping Policy

Thank you for supporting North Shy.
We work hard to make sure your order gets to you safely and on time.

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Processing Time

All orders are processed within 3–7 business days after purchase.
You’ll receive a confirmation email once your order has been placed and another email with tracking information once it’s shipped.

Please note that processing times may be slightly longer during high-demand periods, such as new releases or holidays.

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Shipping Rates & Delivery

Shipping costs are calculated at checkout based on your location and selected shipping method.
Delivery times vary depending on the destination and carrier, but most U.S. orders arrive within 5–10 business days after shipping.

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International Shipping

We offer worldwide shipping.
International shipping rates and delivery times vary by country. Most international orders arrive within 2–4 weeks, depending on customs and local delivery services.

Please note:

• Buyers are responsible for any customs duties, taxes, or import fees that may apply in their country.

• Delivery times are estimates and can be affected by customs processing times or local postal delays.

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Lost or Stolen Packages

Once an order is marked as delivered by the carrier, North Shy is not responsible for lost or stolen packages.
If your package goes missing, please contact the carrier directly using your tracking number.

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Order Issues

If your order arrives damaged or not as intended, reach out within 7 days of delivery at northshystore@gmail.com with your order number and photos of the issue. We’ll make sure you get a replacement.